Privacy Policy

Last Updated: January 2024

Introduction

At Royalty Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Make a booking or reservation
  • Create an account on our website
  • Subscribe to our newsletter
  • Contact us through our contact form
  • Participate in surveys or promotions

This information may include your name, email address, phone number, physical address, payment information, travel preferences, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and managing your travel bookings and reservations
  • Communicating with you about your bookings, inquiries, and requests
  • Sending you promotional materials, newsletters, and special offers (with your consent)
  • Improving our website, services, and customer experience
  • Analyzing usage patterns and trends to enhance our offerings
  • Preventing fraud and ensuring the security of our services
  • Complying with legal obligations and resolving disputes
  • Personalizing your experience and providing tailored recommendations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers include payment processors, accommodation providers, tour operators, and marketing partners.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data during transmission
  • Secure server infrastructure and firewalls
  • Regular security assessments and updates
  • Restricted access to personal information by authorized personnel only
  • Employee training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request that we correct any inaccurate or incomplete information
  • Deletion: You can request that we delete your personal information, subject to legal obligations
  • Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails
  • Data Portability: You can request a copy of your data in a structured, commonly used format
  • Objection: You can object to the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us at info@royaltytravels.co.za. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Royalty Travels
8 Fish Eagle Lane, Montagu, South Africa
+27 75 391 4906

Your privacy matters to us. We are committed to transparency and protecting your personal information. Thank you for trusting Royalty Travels with your travel experiences.